Return Policy

At **VanillyShop.com**, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a simple and hassle-free return process. Below are the terms and conditions of our return policy:

1. Return Period

You have up to **30 days** from the date you receive the product to request a return. After this period, we unfortunately cannot offer a refund or exchange.

2. Conditions of Returned Products

To be eligible for a return, the product must be in its **original condition** and unused. It must also be in the **original packaging** and with all tags and accessories included.

Returns will not be accepted for products that have been **used, damaged** or are not in the same condition as when you received them.

 3. Return Process

1. Contact our support team:

Before sending any product back, please contact us at [support@vanillyshop.com](mailto:support@vanillyshop.com) with your order number and a brief description of the reason for the return.

2. Return Instructions:

Once your return request is approved, we will provide you with detailed instructions on how and where to send your product.

3. Return Shipping:

You will be responsible for the return shipping costs unless the product is defective or there was an error in the order on our part. We recommend using a trackable shipping service or purchasing insurance for shipping, as we cannot guarantee receipt of your returned package.

4. Refunds

Once we receive and verify your return, we will notify you of the approval or rejection of your refund. If approved, we will process the refund to your original payment method within 7-10 business days

Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at [support@vanillyshop.com](mailto:support@vanillyshop.com). In these cases, we will cover the return shipping costs and offer you a full refund or replacement, depending on your preference.

6. Exceptions

Certain types of products cannot be returned, such as personal hygiene products, gift cards, and products on sale. These items will be clearly marked as non-returnable on the product page.

 Contact Us

If you have any questions about our return policy or need assistance with your return, please feel free to contact our customer service team at [support@vanillyshop.com].